Mental & Behavioral Health | Autism | Family Support

Taking care of our kids, staff and families during Coronavirus (COVID-19)

People are understandably concerned about the coronavirus (COVID-19) because it is new and has spread to many people in many countries. Having cases closer to home makes it more real, makes us more anxious and increases our desire to take action. So if you are a little nervous, we get it.

To help keep our clients, families and community safe and informed, KidsTLC leadership and medical experts have gathered the following information to address frequently asked questions about the measures we are taking.

The well-being of our children, families and staff is always our top priority, and we will continue to communicate updates as they are available. We are taking all precautionary measures to minimize possible exposure to and spread of COVID-19, and we are in constant communication with state and local health agencies to ensure timely and coordinated response efforts.

Please note this is an emerging, rapidly evolving situation. We will continue to revise this page with key information, but encourage you to refer to the Centers for Disease Control and Prevention (CDC) as a reliable source for the most updated information and guidance as it becomes available.



ALL Visitors/Guests to KidsTLC’s campus:

  • We have cancelled all visitors to campus, with only a few essential exceptions (parents picking up or dropping off, intakes, critical assessments, etc.). Any exceptions to this rule are carefully screened at Bldg. 1, by the main entrance at 480 S. Rogers Road.

Outpatient Clients and Families (Trellis, Lotus and IOP):

Given the unprecedented circumstances presented by the coronavirus (COVID-19), we have made the very tough decision to close all of our outpatient programs (Trellis Center, Lotus Clinics and our Intensive Outpatient Program) for the next 30 days. All outpatient programs will be closed by end of the day on March 18, 2020. This unfortunate action is necessary in our continuing efforts to stem the outbreak of the coronavirus (COVID-19) in our community and on our campus. We recognize that this is difficult news and that it undoubtedly poses many challenges for our families, clients, and our team members.

Additionally, in an effort to balance the need to safely distance our clients, families and staff but also provide much needed services to our clients and families, we are proposing that the following services be made available in each of our outpatient programs

  • The Lotus Clinics: All individual and Family Therapy Session will continue via telehealth (Zoom) sessions.
  • Intensive Outpatient Services: All individual and Family Therapy sessions will continue via telehealth (Zoom) sessions. Parent Support and Training sessions will also be made available via telehealth (Zoom).
  • Trellis Center: Individual ABA services will be provided daily by our staff in client’s home starting next Monday. Additionally, Parent Training sessions will be provided via telehealth (Zoom) sessions.

Specific Measures for Residential Programs (PRTF and QPRT):

  • Our residential programs remain open.
  • Only KidsTLC staff will be allowed on the residential units.
  • All home visits will be cancelled.
  • Family therapy will be conducted via telehealth (Zoom).
  • Family visits will also take place via telehealth (Zoom).
  • Medical and dental appointments will be rescheduled.
  • We are avoiding community trips to places that are crowded and where germs can spread more easily.

Check out our list of needed items here.


Undoubtedly, the news of the coronavirus is affecting many in different ways and we keep everyone in our hearts as they deal with the rapidly changing situations. To help you find access to the most current information, check out the following resources:


Efforts to help keep people as safe as possible may mean a disruption of plans resulting in hardships and anxiety. Keep the following in mind to help address some of your actions:

  • Be as prepared as possible, but don’t panic. Click here for tips to protect yourself.
  • Be intentional about not stigmatizing individuals who exhibit symptoms, have been exposed to, or are indeed infected with coronavirus.
  • Talk to your children if they have concerns. The American Academy of Child & Adolescent Psychiatry has some great suggestions.
  • If you or a member of your family thinks they may have been exposed to COVID-19 and develop symptoms such as fever, cough and/or shortness of breath, contact your healthcare provider immediately. If you are a client or have been on KidsTLC’s campus, please call 913.764.2887 to let us know.