FAQs & Resources

FAQ’s

What should I bring to the first appointment?

Your child’s insurance card
Your ID (Driver’s License, State ID, etc)
Payment for service
Initial Intake Paperwork (if you downloaded the materials and completed them via our website, otherwise, you will complete all this documentation at the initial appointment)
Any previous treatment records/information you feel might be relevant
For Medication Evaluation appointments, please bring a list of any current medications your child is taking
Please arrive at least 30 minutes early for your scheduled appointment to review Initial Paperwork and to discuss insurance/payment information

What can I/my child expect at my first appointment?

You will first check in with our friendly office coordinator at the front desk where you will receive all paperwork needed for your appointment. If you already have your initial paperwork completed, you will provide those documents to the office coordinator when you arrive.
After you check in, you will meet with your clinician or provider for what is called an Initial Evaluation. This is where you and your child will discuss the issues that brought you to our program and collaboratively develop goals and a treatment plan.
The first appointment typically lasts around 1 hour but can be shorter or longer depending on individualized needs.

How long will I/my child have to be in therapy?

The length of treatment varies based upon individual needs as well as the severity of symptoms and goals that you/your child wishes to accomplish. At your first appointment, your provider will likely make initial recommendations regarding what types of therapies may be beneficial as well as how frequently these should be provided. These recommendations are likely to change as you/your child progress in therapy. Your provider will formally review the treatment plan with you on a regular basis and we encourage you/your child to be open with your provider about how you feel the course of treatment is going.

How is confidentiality protected?

Your confidentiality is our priority. Everything shared in treatment is protected by federal and state law. All information regarding treatment is confidential and is only released through policies and procedures that adhere to the laws and professional ethics. Additionally, it should be noted that all providers are Mandated Reporters by law and your provider will explain what information pertaining to mandated reporting could be disclosed if required.

Resources

Suicide Prevention Hotline

988 (8255) or 1-800–SUICIDE (784-2433)

No matter what problems you are dealing with, we want to help you find a reason to keep living. By calling you’ll be connected to a skilled, trained counselor at a crisis center in your area, anytime 24/7.
1-800-273-TALK or 1-800–SUICIDE (784-2433)
For Hearing & Speech Impaired with TTY Equipment: 1-800-799-4TTY (4889)

Crisis Text Line: Text HOME to 741741

Trans Lifeline 1.877.565.8860

KanCare

The KanCare program is the State of Kansas’ Medicaid program. KanCare delivers whole-person, integrated care for the more than 360,000 consumers receiving services. Kansas has contracted with three new health plans, or managed care organizations (MCOs), to coordinate health care for nearly all Medicaid beneficiaries. The KanCare program began in January 2013. The KanCare health plans are Blue Cross Blue Shield Healthy Blue, Sunflower State Health Plan (Sunflower), and United Healthcare Community Plan of Kansas (United).
- Consumer Assistance Line: 1-866-305-5147
- TTY: 1-800-766-3777
- Health Plans:
  1. Healthy Blue (BCBS): 833-838-2593, TTY: 711
  2. Sunflower: 877-644-4623, TTY: 888-282-6428
  3. United: 877-542-9238, TTY: 711

KDADS: Kansas Department of Aging and Disabilities Services

The Kansas Department for Aging and Disability Services mission is to foster an environment that promotes security, dignity and independence, while providing the right care at the right time in a place called home.
Toll-Free: 1-800-432-3535
TTY Number: 785-291-3167

NAMI: National Alliance on Mental Illness

NAMI is the National Alliance on Mental Illness, the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. NAMI advocates for access to services, treatment, supports and research and is steadfast in its commitment to raise awareness and build a community for hope for all of those in need.
NAMI HelpLine: The Information HelpLine is an information and referral service which can be reached by calling 1 (800) 950-NAMI (6264), Monday through Friday, 10 a.m.–6 p.m., EST or by email at info@nami.org

NAMI: Kansas

With our affiliates, we provide programs of education, support, and advocacy for people living with mental illness, their families and friends. We advocate for improved community-based care for people with mental illness, such as improved access to medication, housing, and supported employment. We work to improve institutions and organizations in Kansas that serve people with mental illness. We help show the importance of funding research on mental illness. We provide free education programs to the community regarding mental illness and its treatment. We advocate to eliminate discrimination and stigma against people with mental illness.
- Phone: (800) 539-2660

Health Partnership Clinic (Medical, Dental and Behavioral Health)

Health Partnership Clinic (HPC) provides quality, affordable and accessible health care, including medical, dental and behavioral health, to children and adults. Services include a Pediatric Walk-In Clinic (at the Olathe location), women’s health, substance abuse support for children 12 and older, therapy services for youth and adults, primary care, chronic disease management, preventive health care and insurance enrollment assistance. As a Federally Qualified Health Center, the clinic offers a sliding fee discount program based on income and household size. KanCare/Medicaid and commercial insurance are also accepted. HPC serves Johnson, Franklin and Miami counties with clinics in Olathe, Shawnee Mission (pediatrics only), Paola and Ottawa, Kan.
- Phone: (913) 648-2266 or (855) 886-6938(toll free)

Disabilities Rights Center of Kansas

The Disability Rights Center of Kansas (DRC), is a public interest legal advocacy agency empowered by federal law to advocate for the civil and legal rights of Kansans with disabilities. DRC is the Official Protection and Advocacy System for Kansas and is a part of the national network of federally mandated and funded protection and advocacy systems. As such, DRC advocates for the rights of Kansans with disabilities under state or federal laws (ADA, the Rehabilitation Act, Federal Medicaid Act, Kansas Act Against Discrimination, etc.)
Toll free Voice: 1-877-776-1541
Toll free TDD: 1-877-335-3725

National Institute on Mental Health

The mission of NIMH is to transform the understanding and treatment of mental illnesses through basic and clinical research, paving the way for prevention, recovery, and cure.For the Institute to continue fulfilling this vital public health mission, it must foster innovative thinking and ensure that a full array of novel scientific perspectives are used to further discovery in the evolving science of brain, behavior, and experience. In this way, breakthroughs in science can become breakthroughs for all people with mental illnesses.

Phone Numbers 1-866-615-6464 (toll-free)
1-866-415-8051 (TTY toll-free)
E-mail Address: nimhinfo@nih.gov

KCDD: Kansas Council on Developmental Disabilities

The purpose of the Kansas Council on Developmental Disabilities (KCDD) is to support people of all ages with developmental disabilities so they have the opportunity to make choices regarding both their participation in society and their quality of life.

United Way 211 (Kansas)

Call 211 for help with food, housing, employment, health care, counseling and more.
Phone: 2.1.1.

National Domestic Violence Hotline

Help is available to callers 24 hours a day, 365 days a year.
Phone: 1.800.799.SAFE (7233)

The Kansas Crisis Hotline

The Kansas Crisis Hotline is a toll-free, 24-hour statewide crisis hotline developed to link victims of domestic violence and sexual assault to crisis programs across Kansas.
- Phone: 1-888-363-2287

Transportation: The JO

The JO is Johnson County’s public transit service. Riding is an excellent way to get around Johnson County and destinations in Kansas City, Missouri, and Kansas City, Kansas. Riding is relaxing and smart.
You can access information about The JO by calling the Regional Call Center at 816-221-0660

Depression Bipolar Support Alliance (DBSA)

Are you coping with a depression, bipolar or other mood disorders? Everyone needs support to allow us to share experiences, personal feelings, information and strategies for living successfully with mood disorders. Consider attending the weekly meetings of the Johnson County chapter of DBSA, or Depression