Mental & Behavioral Health | Autism | Family Support

Phoenix PRTF Frequently Asked Questions


Is KidsTLC a psychiatric hospital?

No, KidsTLC is a community-based Psychiatric Residential Treatment Facility (PRTF), which carefully assesses, closely monitors, and provides extensive treatment to youth in a residential setting.

What types of treatment are provided?

Youth receive individual, group, and family therapy from a Clinical Team, a Medical Team, and a Psychiatric Team. These teams collaborate with the Residential Team, which oversees the day-to-day activities and treatment of the youth. All of these smaller teams make up your child’s “Treatment Team.”

Who is my child’s attending Psychiatrist?

Your child’s medical doctor is Dr. George Thompson, board certified in child and adolescent psychiatry.

What other medical staff will treat my child?

Your child will also be treated by Renee Azzouz, a board-certified Psychiatric Nurse Practitioner. This nurse practices under the direct supervision of the Psychiatrist and prescribes medications and provides therapy and education.

Your child will also receive a complete physical examination upon admission and can be seen if your child complains of any physical malady.

Do I have to supply my child’s medication?

KidsTLC will supply the needed medications through our contracted pharmacy. You may be asked to bring any topical medications not supplied by our pharmacy.

When your child discharges, you will be given a prescription for your child’s medication that should cover the time between discharge and when your child sees their community medical professional.

When do I get to see and talk to my child’s Psychiatrist?

Your child will meet with a Psychiatrist or Nurse Practitioner at least monthly. If he or she is taking medications, a registered nurse will administer these meds as prescribed. The Psychiatrist’s focus is on patient care and medical coordination. Your liaisons to the doctor are the Nurse Practitioners or the Director of Nursing. Contact your child’s Case Coordinator if you would like to schedule an appointment with your child’s Nurse Practitioner and/or Psychiatrist.

Does the psychiatrist come to the family meeting?

It is not standard practice for the Psychiatrist to attend. If necessary, a Nurse Practitioner may attend. Family meetings are facilitated by the therapist.

What does the therapist do?

Your child’s therapist is a Licensed Marriage and Family Therapist, Licensed Social Worker, and/or Licensed Professional Counselor. They will contact you for a family meeting. Therapists can assist you with many family issues and help you understand and cope with the mental health issues of your child.

Your child’s therapist will meet with your child individually, in a group setting, and family meetings or family therapy as needed. Residential Care Specialists or Nurses may initiate one to one sessions with your child or may help your child with therapeutic assignments.

What is the purpose of a family meeting?

You are a vital part of the change process of your child and your family. The goal of the family meeting is to collect many different perspectives of your child’s needs and to involve all and/or parts of the family with discharge suggestions and planning. Your child’s Therapist, authorized guardians, and community-based team members attend this meeting. Your child’s outpatient provider may attend these sessions also in order to maintain continuity in your child’s treatment.

How many of these family meetings will there be?

The number of meetings depends on your child’s needs. KidsTLC highly values family participation in treatment. We like to have at as many family meetings as possible before your child is discharged. These may be facilitated face-to-face, by phone, or web-based technologies such as VSee, which is similar to Skype but more secure and HIPAA compliant.

Tell me about other staff working with my child. Is there always a nurse? Is the Doctor always available?

There is a nurse on duty daily. KidsTLC does not offer 24-hour nursing services. However, there are licensed professionals on call 24-hours, seven days a week. The nurses are Registered Nurses or Licensed Practical Nurses who have experience in managing a therapeutic environment. Residential Care Specialists, who are trained and educated in the behavioral and emotional effects of trauma and therapeutic interventions, work directly with your child. They help your child set daily goals, and work on learning new skills that will help them cope with stressful situations. Your child’s attending psychiatrist, Dr. George Thompson, or a Psychiatric Advanced Practice Registered Nurse (APRN) will be available daily and will meet with your child at least monthly for medication management and other psychiatric needs.

Do you ever call the local police and can my child be arrested for aggressive behavior?

It is rare, but if another child or staff member is injured, they have the right to press charges for assault and battery. Charges may also be filed if illegal substances are brought onto KidsTLC’s campus and used or passed to other children.

How long will my child be here?

The typical length of stay is 60 days and generally depends on your child and family’s treatment needs. The Plan of Care for your child as well as your child’s response to treatment will determine how long he or she stays. Ultimately, the decision to discharge your child will be based upon his or her safety and if she or he can be managed in a less restrictive environment.

What about school and homework?

KidsTLC partners with the Olathe School District to provide up to six hours of classroom time per day, excluding week-ends or holidays. If you would like for us to contact your child’s school, please alert your Case Coordinator. Schools are welcome to fax assignments. Students receive assignments during the day and do not have homework after school. This allows them to focus on therapeutic activities when not in school.

What Therapy does my child receive?

KidsTLC’s therapeutic environment (or milieu) is designed to provide a safe place for your child to begin to initiate positive change. All therapeutic activities are designed to encourage self-examination and teach new skills that will enhance your child’s ability to cope with problems. Residential Care Specialists and Therapists assist your child by providing various groups such as: Goal setting; Social Skills; Coping Skills; Anger or Emotional Management; Life Skills; Recreation Skills or Positive Expression through Art or Music. Specialized Groups that involve Substance Abuse issues are provided as recommended by KidsTLC’s substance abuse counselor. Your child’s therapist is also responsible for providing individual, group, and family therapy.

What about Spiritual services for my child?

KidsTLC’s on-campus Chaplain offers chapel and Bible study as well as non-denominational spiritually-based groups for all ages on a weekly basis. KidsTLC youth have access to FREE Youth and Children’s Bibles, magazines, and other resources to equip and encourage personal growth. KidsTLC Youth may request a visit from clergy of their preferred faith tradition. Submit your request to the Chaplain. Every effort will be made to fulfill your request.

Does my child get exercise or recreation?

Recreation Therapy involves team-building, enhancing skills in sportsmanship, and other exercise-based social skills training designed to encourage KidsTLC residents to explore and practice healthy physical recreation.

If your child is displaying safe behavior, then your child may be taken to designated outside recreational areas on campus, and/or treatment team approved off-campus outings for exercise and recreation.

If I have questions, whom do I ask?

After the initial assessment, a Case Coordinator and a Primary Therapist will be assigned to you and your child. During your child’s stay, please contact them for any questions or concerns. If your assigned Case Coordinator or Therapist is not available, contact the Program Director.

Is information about my child and family kept confidential and private?

KidsTLC staff is required to maintain confidentiality at all times. You will receive, read and sign a Notice of Privacy Practices (HIPPA) summary of how your protected health information is used and disclosed and how you can obtain access to this information. KidsTLC is legally required to receive specific authorization prior to releasing this information. Authorization may be granted when you complete and sign a Release of Information (ROI) form provided by a Case Coordinator.

If at any time, your child or you reveal actions that indicate possible abuse or neglect of a child, KidsTLC staff are mandated reporters and, are therefore, obligated by State and Federal Law to report this suspected abuse or neglect to State Authorities.

May I call my child?

Yes, you may call your child, but in order to provide maximum safety and privacy for you and your child, you will be assigned a “contact code number” during the assessment process and asked to give this code number every time you call or visit your child. Please don’t get offended. We are doing this so that unauthorized persons possibly detrimental to your child’s care cannot interfere. You will be asked to create an “authorized contact list” with your Case Coordinator. Only authorized persons on this list will be able to contact your child. They will be asked to give the contact code number also, so please ensure that they have this number. Your child’s care and progress are important, so he or she will not be taken out of therapeutic activities unless it is an emergency.

May my child call me, other family members, or friends?

Your child may call out and receive calls Monday through Friday between the hours of 5:30pm and 8:30pm. Saturday and Sunday phone time is from noon to 8:30pm. If your child is On Mission (full privileges) he or she may have 10 minutes per phone call. If your child is Off Mission (privileges may be limited) he or she may be asked to have a shorter phone call.

In certain circumstances your child may be allowed to call you with permission of their Treatment Team.

Only those on the authorized contact list may talk to your child. All callers must have the contact code. Take caution when you distribute the authorized contact code so that it is not inadvertently given to those who might impede your child’s treatment.

When can we visit?

We ask that you notify the unit 24 hours in advance if you plan to visit your child on the KidsTLC campus. This helps ensure that your child will be on campus and not on an off-campus outing. If you choose to visit your child during his or her meal time, we ask that you provide your child with a meal during this visit.

We prefer that you visit your child on either Saturday or Sunday between 9:00am and 8:00pm. This helps to keep your child engaged in educational and therapeutic activities throughout the week. If you must visit Monday through Friday, ideal visiting hours are 6:00pm to 8:00pm. Special arrangements can be made by contacting the Case Coordinator.

Who may visit our child?

Only those authorized by the legal custodian may visit. Authorized visitors must know the “contact code” and be on the “authorized contact list.” The following rules must also be observed:

No children under the age of 18 are allowed to visit with your child unless authorized by the Case Coordinator or Therapist.

Cell phone usage is not allowed during any visit.

Gifts or new clothing must be pre-approved by the Treatment Team. These items must be checked at the desk so that items can be added to your child’s inventory sheet. Clothing will be marked with your child’s initials.

Visitation may be supervised in order to satisfy legal, custodial, or treatment team recommendations.

Visits or family meetings may be terminated in order to ensure your safety and that of your child and other visitors and students.

When will my child be able to come home for the weekend?

Depending on your child’s discharge plan such as reintegration into the community, he or she may have pre-arranged “passes” to leave campus with families/custodians as part of their treatment program. Passes are important because it allows youth to “practice” the new skills they are learning in a home and/or community setting. KidsTLC uses a five step system for reintegrating youth back into the community.

Does KidsTLC have a Kansas School Wellness Program?

Yes. Follow the steps below to view KidsTLC’s Kansas School Wellness Program:

  1. Click here
  2. Click “View Kansas Schools’ Wellness Policy Data
  3. Enter user ID of Wellguest
  4. Enter password of Wellguest3
  5. Select School Nutrition Programs
  6. Select the appropriate school year
  7. Click “Applications” in the blue bar at the top left
  8. Click “Wellness Policy Builder
  9. Enter our sponsor number of “X0165” or search for “KidsTLC